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Sheffield Childerns Hospital Chooses Pager Call
Sheffield Childrens Hospital NHS
Trust installed the first Patient Call System in four Outpatient reception areas in December 2010, the
response to the system has been extremely positive and they have now implemented systems in several further
Sheffield Childrens Hospital NHS Trust
Mums and dads visiting The Children’s Hospital, Sheffield, can now go for a coffee
or a walk in the park thanks to a new £4,500 set of ‘bleepers’ cutting waiting time
The pagers, funded by The Children’s Hospital Charity, are now in use in the Outpatient Department
allowing parents to roam up to a mile away if clinics are late or an emergency happens. The
hospital is one of the first in the UK to begin using the state-of-the-art QuietCall IQ patient
paging systems supplied by Pager Call Systems Ltd in a bid to help reduce the stress of waiting
The bleepers are handed out by reception staff and buzz five minutes before the family are needed
for their appointment giving them time to get back.
Mum Samantha Hurman, who had brought daughter Alanna (seven) in for an appointment, was pleased to
see the bleeper system in place. She said: “I was just reading about it, it looks like a good idea
– when there’s a queue there can be a long wait!”
John Reid, director of nursing and clinical operations at Sheffield Children’s Hospital NHS
Foundation Trust, said: “The pagers are a great addition to our out-patient department and we’re
delighted to be able to give parents the chance to free up some of their time.
“It’s important to us that families get a good balance between excellent medical care and providing
a good overall experience at our hospital. Sometimes all mums and dads want is a short walk without
the fear of missing their slot.
“We’re very grateful to the charity for funding these extra innovative pieces of equipment which
really make a big difference to families.”
The bleepers were chosen for funding following a patient survey last year where families reported
they did not realise they might have to wait and were not told.
David Vernon-Edwards, director of The Children’s Hospital Charity, said: “These bleepers are an
excellent idea. They really make a difference for families as it can be difficult entertaining a
child in a small space if there is a wait.
“This way they can go to the cafe or into Western Park and feel their time is being better spent
than just sitting on a corridor. We’re also looking to fund some more for other departments.”
More pagers are in the pipeline to go into other departments in the New Year including pharmacy,
opthalmology, x-Ray and for parents whose children are being operated on allowing mums and dads to
be there when they wake up.