Smart Pagers from Pager Call Systems Patient Pagers & Paging Systems for Hospitals & Medical
Improve Patients Waiting
Systems improve patient flow and releive stress during waiting times, Pager
Call Systems patient call systems are used in hospitals & NHS
Trusts throughout the UK
Managing Patients In A Busy Hospital
Patient satisfaction is one of the key metrics that hospitals throughout the
UK are monitoring as an indicator of how well their facility is doing, one area that receives criticism in surveys
of outpatients is waiting times and the facilities in waiting rooms. Improving the experience for outpatients is
key to the success of a busy hospital.
Managing outpatients in a busy hospital department is often
challenging and extended waiting times are unavoidable, this can be frustrating for patients and
staff. In the ideal world there would be no waiting time and every outpatient would be seen immediately,
unfortunately this simply inst realistic. If it is inevitable that patient will have to wait for their
appointment many hospitals are now looking at how to manage this effectively and offer the patient the
best possible experience whilst they wait.
A patient paging system can help manage the process - Upon arrival a patient is offered a
QuietCall patient pager, the department notes the pager number and records this on the patients notes or computer
record. The patient can then be advised of the approximate waiting time and offered the opportunity to wait in a
more convenient are such as the hospitals cafeteria or restaurant. Once a patient is required to return to the
waiting room in preparation for their appointment the reception staff call the patient by entering the pager number
in to the transmitter, this alerts the patient with their pager flashing and vibrating.
In practice most departments using QuietCall pager systems feed the waiting room, this means
calling the next patient when the patient before them enters for their appointment. This ensures that the patient
is always in the department ready to be seen but reduces the period of time spent in the waiting room.
One of the first noticeable impacts that a patient paging system offers is a reduction in the
number of people in the waiting room, this instantly creates a calmer more relaxing environment. The next is
feedback from patients, studies conducted by hospitals using the QuietCall Paging System shows that outpatients see
the addition of the system as creating a more positive experience. No one likes to have to wait but waiting in an
area of their own choice is far more preferable and convenient than being restricted to waiting in a confined
John Reid, director of nursing and clinical
operations at Sheffield Children’s Hospital NHS Foundation Trust, said: “The pagers are a great
addition to our out-patient department and we’re delighted to be able to give parents the chance to free up
some of their time".
“It’s important to us that families get a good balance between excellent medical care and providing a good overall
experience at our hospital. Sometimes all mums and dads want is a short walk without the fear of missing their
Staff feedback shows that QuietCall systems also offer a better working environment for
staff - Reducing congestion in waiting rooms and offering a better visit for their appointment means that
staff have a better working environment as well, frustrated patients can utilise a lot of staff time querying hard
pressed staff with questions regarding why they are waiting so long and when they will be seen. Waiting in a
cafeteria with a cup of tea or coffee is a less stressful experience for outpatients.
How To Introduce QuietCall Systems - QuietCall Paging Systems are designed to
be simple to set up and use, the key to success with QuietCall is easy integration to a departments current patient
check in system. It is important to introduce QuietCall without a drastic change to the current patient
procedures, our experienced staff have worked with hospitals throughout the UK and are available to help and advise
on the best way to introduce QuietCall with the minimum of disruption to your existing